Customer returns and complaints are rare and each case is handled on an individual basis.
Please check your delivery carefully. If there are any shortages or damage to your order, please email help@colonnacoffee within 48 hours of receiving your products to let us know.
The customer holds responsibility for all return shipping costs in the event of products purchased in-error, with any agreed actions taking place upon receipt of goods back to the roastery.
Looking to shop in US Dollars? Please visit our Colonna US store. All orders are processed and shipped from our UK roastery.